Infinique’s Privacy Notice
This privacy notice informs visitors and regular users of our website that we are committed to protecting and respecting your privacy. This notice sets out the basis on which any personal information we collect, use and share, will be processed and protected by us. Please read this privacy notice carefully to understand your rights and our views and practices regarding your personal information. We encourage you to read this privacy notice in full to understand our privacy practices before using the website or submitting any personal information.
Throughout this privacy policy notice, we use the term “personal information” or “personal data”, which is any information accessed, collected, or used by Infinique that identifies an individual, or can reasonably be used to identify an individual, directly or indirectly. “Personal information” is equivalent to similar terms used in different regulations, such as “personally identifiable information (PII)” and “personal data.”
Throughout this privacy policy notice, we use the term “personal information” or “personal data”, which is any information accessed, collected, or used by Infinique that identifies an individual, or can reasonably be used to identify an individual, directly or indirectly. “Personal information” is equivalent to similar terms used in different regulations, such as “personally identifiable information (PII)” and “personal data.”
What information do we collect from you?
We will collect and process the following data about you:
Information you give us:
This is information about you that you give us directly. You may do this by filling in forms on our website or by corresponding with us by phone, email or otherwise. Information you send to us may be stored and processed by Infinique. This will include any emails or other electronic messages and any documents, photos or other files stored on or processed through our systems or devices. Please be aware that by entering information onto these systems you are sharing that information with Infinique.
Information we collect throughout our relationship:
We will collect information throughout your time with us. This may include information about location, employees, projects and other relevant information.
The type of information we collect:
This may include, but is not limited to the following (and may include Special Categories of Personal Information or Data as defined below):
Information you give us:
This is information about you that you give us directly. You may do this by filling in forms on our website or by corresponding with us by phone, email or otherwise. Information you send to us may be stored and processed by Infinique. This will include any emails or other electronic messages and any documents, photos or other files stored on or processed through our systems or devices. Please be aware that by entering information onto these systems you are sharing that information with Infinique.
Information we collect throughout our relationship:
We will collect information throughout your time with us. This may include information about location, employees, projects and other relevant information.
The type of information we collect:
This may include, but is not limited to the following (and may include Special Categories of Personal Information or Data as defined below):
- Identification information - name, title.
- Contact details - address, telephone number, mobile telephone number, email address.
- Employment related information - job title, company, business contact information, CV and employment application.
- Browsing behavior - When you visit our site we may collect information about your online browsing behavior and any devices you have used to access our site (including your IP address, browser type and mobile device identifiers).
- Location - We may collect your location data through your IP address.
- Preferences - We collect what Infinique products and services you are interested in and the sectors that you wish to be updated on through our preference centre.
- Dietary requirements - In some cases, such as for attendance at catered events, we may collect and process special dietary requirements for reasons of health or religion.
- Information about your health – In some cases, we may collect information which is categorized as health data such as in respect of accessibility to buildings or accessibility to documents and other materials
- Equality and Diversity – You may choose to share information about your ethnicity, sexuality or beliefs with us for inclusion purposes. This information will be treated as highly confidential.
- Other data which we may notify you of from time to time.
- Opinion - Infinique may also contact you to ask you to take part in voluntary surveys to hear your opinion of current services or of potential new services on offer. If you choose to take part in these surveys, we will collect the information you provide. We also collect data you provide in emails and phone calls for example, your questions to customer support.
Why do we collect this information?
Information you give to us and that we collect. We process your Personal Information or Data for the following reasons:
Based on our legitimate interest to:
Based on performance of our contract with you, or in order to take steps at your request to enter into a contract with you, for example:
Pursuant to our legal obligations:
Based on our legitimate interest to:
- Inform you of our services through email, mail, telephone, or SMS text message;
- Send you information on promotional content (you can amend your marketing preferences in our preference centre);
- Remember you when you visit our website and see how you journey through it by using cookies;
- Remember you when you use our forms to download content or sign up for a newsletter;
- Supply, improve and support the services we provide;
- Keep our site and systems safe and secure;
- Ensuring and protecting the health and safety of our workforce;
- Understand our customer base and purchasing trends;
- Defend against or exercise legal claims and investigate complaints; and
- Understand the effectiveness of our marketing.
Based on performance of our contract with you, or in order to take steps at your request to enter into a contract with you, for example:
- When applying for a vacancy advertised on our website; or
- In performing our obligations under our contract to which you are a party.
Pursuant to our legal obligations:
- The provision of products and services;
- Data protection;
- Health and safety;
- Anti-money laundering;
- Assisting law enforcement; and
- Where we rely on your consent for processing this will be brought to your attention when the information is collected from you.
How long do we keep hold of your information?
We only store your information for as long as is required for the purpose it was collected. Should you wish to have more information about how long we retain your data, please contact infinique. Information stored generally on IT systems, such as email history, will be deleted regularly in line with our policies.
Automated decision making
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:
Who might we share your information with?
We do not sell, lease, or trade the personal data we collect from you, where information is shared with third parties we will only share the information required for the purpose it is being shared.
For the purposes set out in the ‘Why do we collect this information?’ section above, we have the right to share your personal information with:
Automated decision making
Automated decision-making takes place when an electronic system uses personal information to make a decision without human intervention. We are allowed to use automated decision-making in the following circumstances:
- Where we have notified you of the decision and given you 21 days to request reconsideration.
- Where it is necessary to perform the contract with you and appropriate measures are in place to safeguard your rights.
- In limited circumstances, with your explicit written consent and where appropriate measures are in place to safeguard your rights.
Who might we share your information with?
We do not sell, lease, or trade the personal data we collect from you, where information is shared with third parties we will only share the information required for the purpose it is being shared.
For the purposes set out in the ‘Why do we collect this information?’ section above, we have the right to share your personal information with:
- Other companies in the Infinique Group.
- We may provide access or transfer your personal data to authorized Infinique personnel, and third-party service providers, including service providers and processors as defined under the California Consumer Privacy Act and the EU General Data Protection Regulation, respectively. This includes third-party service providers who help us market, provide support, maintain or service our products and services, or otherwise support our business operations.
- In the event that we sell or buy any business or assets, in which case we will disclose your Personal Data to the prospective seller or buyer of such business or assets.
- To third parties when it is necessary for the establishment, exercise or defense of legal claims.
- If we are acquired by a third party, in which case Personal Data held by it about its customers will be one of the transferred assets.
- If we choose to exercise a legal power to do so.
- If we are under a duty to disclose or share your Personal Data in order to comply with any legal obligation, or in order to enforce or apply contractual terms or other agreements; or to protect the rights, property, or safety of ourselves our customers, our regulator, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and prevention of money laundering and credit risk reduction.
How your data is stored and kept secure?
We are committed to ensuring that your personal data is secure. We take commercially reasonable measures, including physical, administrative and technical safeguards, to protect your personal data from unauthorized access, use, alteration, destruction and disclosure. We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
Infinique is committed to ensuring continuity of adequate protection and lawful Processing of personal data regardless of the jurisdiction. Infinique may transfer your personal data outside of your country to a subsidiary, a third-party service provider, or business partner to operate our business and to fulfill the purposes described in this Notice. By using our website or providing any personal data to us, where applicable law permits and unless otherwise specified in a separate specific notice, you consent to the transfer, Processing, and storage of such information outside of your country of residence where data protection standards may be different. We will always seek to localize personal data when possible.
Infinique is committed to ensuring continuity of adequate protection and lawful Processing of personal data regardless of the jurisdiction. Infinique may transfer your personal data outside of your country to a subsidiary, a third-party service provider, or business partner to operate our business and to fulfill the purposes described in this Notice. By using our website or providing any personal data to us, where applicable law permits and unless otherwise specified in a separate specific notice, you consent to the transfer, Processing, and storage of such information outside of your country of residence where data protection standards may be different. We will always seek to localize personal data when possible.
Transfers to Canada from EU based on adequacy
Infinique is a Canadian company headquartered in Mississauga, Ontario. For lawful transfers of personal data to Canada from the EU, Infinique relies on the European Union’s recognition of the adequacy of Canada’s Privacy law, the Personal Information and Electronic Documents Act (“PIPEDA”) as a lawful basis for the transfer of personal data, which governs how Infinique can collect, use, and disclose personal data. Since 2001, PIPEDA has given Canada the benefit of an adequacy decision by the European Commission and transfers on the basis of an adequacy determination are authorized pursuant to Article 45 of the EU General Data Protection Regulation (“GDPR”). This decision is an acknowledgement by the Commission that PIPEDA affords an adequate level of personal data protection to customers that entrust personal data to Infinique.
Transfers under EU Standard Contractual Clauses
As a Data Processor under GDPR, Infinique regularly executes with its EU customers or customers with GDPR compliance obligations (Data Controllers) Data Protection Addenda that incorporate the EU’s Standard Contractual Clauses to ensure an adequate level of protection throughout the data processing lifecycle. This includes Infinique’s use of third-party service providers, who are required to process personal data under comparable terms and conditions.
How We Respond to “Do Not Track” Signals
Some web browsers have a “Do Not Track” feature. This feature allows you to tell websites you visit that you do not want to have your online activity tracked over time and across websites. These features are not yet uniform across browsers. The Website is not currently set up to respond to those signals.
What we ask of you
Keeping your information accurate and up to date
If your information changes for any reason, for example if you change your name, address, then you should inform us of the change as soon as possible so that we can ensure your information is kept accurate and up to date.
Business cards
If you issue business cards to us your data will be processed by those who you share the business cards with. It is reasonably expected that the data will only be processed by those you share it with for business purposes, principally, to contact you in relation to your role and your business.
Changes to our privacy policy
This policy may be updated from time to time. Please check this page on our website for any changes.
If your information changes for any reason, for example if you change your name, address, then you should inform us of the change as soon as possible so that we can ensure your information is kept accurate and up to date.
Business cards
If you issue business cards to us your data will be processed by those who you share the business cards with. It is reasonably expected that the data will only be processed by those you share it with for business purposes, principally, to contact you in relation to your role and your business.
Changes to our privacy policy
This policy may be updated from time to time. Please check this page on our website for any changes.
About Cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
To find out more information about cookies and how to manage them, http://www.allaboutcookies.org/cookies/ is a site produced by the Interactive Advertising Bureau (IAB), an industry body.
Contact us
We value your feedback. If there are any questions regarding this notice, or our collection and use of your personal data, you may contact us by email.